Table of Contents


1. DisneyLife Terms of Use

Updated and effective as from 28 September 2016 (Version 3.0)

Previous version - 1 February 2016 (Version 2.0)

  1. Membership & Account Owners
  2. Guest Services & Customer Support
  3. Communication Choices & Advertising
  4. Free Trial
  5. Membership Fees & Billing
  6. Your Rights to Cancel Your Membership
  7. DisneyLife Gift Memberships
  8. App Redemption
  9. DisneyLife Promotional offers or codes
  10. Changes to these terms & conditions
  11. Geographical limits
  12. Language
  13. Compatibility Requirements
  14. Resolution
  15. Download Limits
  16. Usage Rules: Access Conditions & Restrictions
  17. Availability of Content on the DisneyLife Service
  18. Changes to the DisneyLife Service
  19. Discontinuation of the DisneyLife Service
  20. Suspension and Termination of the DisneyLife Service
  21. Disney's liability to you
  22. Privacy Notice
  23. Intellectual Property
  24. Social Networks & Third Party Websites
  25. Laws that apply
  26. Miscellaneous
  27. Legal Compliance


Welcome! The DisneyLife entertainment service, (the "DisneyLife Service") is provided to its members by The Walt Disney Company Limited ("Disney"). The DisneyLife Service includes a smartphone/tablet app for use on compatible devices (the "App"), an Android TV app ("Android TV App") and a website, www.DisneyLife.com (“Website”) and their Content, together with other products and services that may be added by Disney from time to time. The Walt Disney Company Limited is registered in England and Wales with registered company number 00530051, registered VAT number 539293808, and registered office at 3 Queen Caroline Street, London, W6 9PE, United Kingdom. In case of any questions or complaints about the DisneyLife Service then please call Guest Services on 0800 640 6500 or email help@disneylife.co.uk.

Please read these terms and conditions before using the DisneyLife Service. You agree, and agree on behalf of your Family Members (as defined below), to these terms and conditions of use during the sign up process and by your subsequent use of, and access to, the DisneyLife Service. If you do not agree with any part of these terms and conditions of use, then you may not use the DisneyLife Service or download or access the App, Website, Android TV App or any Content. These terms and conditions of use (“DisneyLife Terms”) are supplemental to The Walt Disney Company Terms of Use (“Disney Terms of Use”), which are incorporated by reference and to which you agree to be bound (click here to read in full). If any term in the Disney Terms of Use conflicts with or contradicts the DisneyLife Terms then these DisneyLife Terms take priority. The following provisions of the Disney Terms of Use shall not apply in respect of the DisneyLife Service: (i) the paragraph headed “Disclaimers and Limitation on Liability” under Section 2; and (ii) Section 4 (headed Paid Transactions). These DisneyLife Terms together with the Disney Terms of Use form your agreement with Disney with respect to your membership and your Family Members' use of the DisneyLife Service including streaming, downloading and accessing of any Content via the DisneyLife Service. The DisneyLife Service, App, Android TV App or Website, together with the Content and any other products or services made available to you as a DisneyLife Service member, is a Disney Service (as defined in the Disney Terms of Use).

Content available on the Website and Android TV App is limited to audiovisual material, such as film and television episodes only. Account Owners need to download the App to enjoy the full DisneyLife Service.

For the purposes of these DisneyLife Terms:

You may open the DisneyLife Terms and the Disney Terms of Use at any time in your browser (please print for your records) or you can save a local copy to your device.

1. Membership & Account Owners

A person who signs up for a DisneyLife Service membership and who provides payment method details (for a DisneyLife Gift Membership, such payment method details are taken for authentication purposes only) will be the DisneyLife Service Account Owner of their DisneyLife Account. You must be a private individual aged 18 years or older, resident in the United Kingdom or Isle of Man and hold a UK registered credit card or debit card to become the Account Owner. Account Owners may set up a maximum of 6 sub-profiles for Family Members who may use the DisneyLife Service under the Account Owner’s DisneyLife Account in accordance with the Usage Rules set out in Section 16 below. Account Owners may limit access to certain types of Content viewable by other Family Members within the App by using the parental control features available within the App (“Parental Controls”). When, as the Account Owner, you set any Parental Controls, you will be asked to set up a PIN for your own profile, which will prevent other Family Members from accessing your profile and changing the Parental Controls and setting up other profiles.

The Account Owner is solely responsible for providing (and keeping updated) true and accurate information during the sign up process and life of his or her DisneyLife Service membership. The Account Owner has access to and control over the DisneyLife Account and the setting up of all sub-profiles for Family Members. The Account Owner's registered Disney Account password controls their DisneyLife Account as well as their Disney Account and must not be shared with anyone else, including Family Members, so that the DisneyLife Account is securely controlled. Disney recommends that you do not reveal your payment method details or any password or PIN associated with your DisneyLife Account to prevent any other person from contacting Guest Services and making changes to your Disney Account, DisneyLife Account or changing the Parental Controls.

By clicking the “Start My Free Month”, “I agree” (or similar) button to accept these DisneyLife Terms, the Account Owner agrees and confirms that he/she is a private individual, a UK/Isle of Man resident, aged 18 years or older and takes responsibility for all access to and use of the DisneyLife Service and the Content by Family Members or sub-profiles under the Account Owner’s DisneyLife Account.

2. Guest Services & Customer Support

Please check the Frequently Asked Questions (FAQ) (https://help.disney.com/DisneyLifeApp) first for any queries about the DisneyLife Service including the App. If your question is not answered please contact Guest Services on 0800 640 6500 or email help@disneylife.co.uk.

Please note that Disney’s platform providers or other partners have no obligation to provide maintenance and support services with respect to the whole or any part of the DisneyLife Service.

3. Communication Choices & Advertising

Account Owners agree to receive communications from Disney relating to the DisneyLife Service and Content in electronic form. Communications may include sending marketing messages to your email address and to your “messages” section within the App (in-app messages) but only if you have given permission. Disney may also send you emails and in-app messages about your account (e.g., payment authorizations, changes in password or payment method, confirmation e-mails and other service or transactional information) and about Content and other features of the DisneyLife Service; these are an essential part of your relationship with Disney to help you and your Family Members get the best experience from the DisneyLife Service and enjoy all the membership benefits which are available to you. Communications about Content available within the DisneyLife Service may be sent to your Family Members with sub profiles, these will be available in their “messages” section within the App. Disney may also send notifications to your authorized device/s unless you disallow these on first use of the App or you may disable them at any time within the App settings or your device notification settings. Please remember anyone using your authorized device/s will be able to see these notifications.

The DisneyLife Service may contain advertising, promotions, offers and other recommendations for products and services of the Disney family of companies, but does not include third party advertising. Disney never shares your personal information with third party advertisers.

4. Free Trial

Your DisneyLife Service membership may start with a free trial. The free trial period of your membership lasts for one month, or such other period specified during sign-up. For combinations with other offers, restrictions may apply. Free trials are for customers who have not been a member of DisneyLife before, or as otherwise determined by Disney at our sole discretion. If you sign up for a DisneyLife Gift Membership you will not be entitled to a free trial afterwards. Disney reserves the right, in its absolute discretion, to determine your eligibility for any free trial offered.

Disney takes a payment method from you when signing up to the free trial for authentication purposes, however, nothing will be charged at that time. Disney will only begin billing your chosen payment method for monthly membership fees following the end of the free trial period, unless you cancel prior to the end of the free trial period. You can access details of your membership, including the monthly fee and end date of your free trial period and how to cancel in your Account Settings, available to view by signing in on the Website.

You will not receive a notice from Disney that your free trial period is about to end or has ended or that your paid membership has begun. Disney will continue to bill your chosen payment method on a monthly basis for your membership fee until you cancel. For more information on cancellation see Section 6 below.

5. Membership Fees & Billing

If you signed up directly with Disney on the Website:

Monthly Billing

By starting your DisneyLife Service membership and providing a payment method, you authorise Disney to charge you a monthly membership fee at the then current rate.. Disney will not charge you a membership fee for any period in which you are enjoying a free trial of the DisneyLife Service or DisneyLife Gift Membership. In the event that Disney offers a promotional discount on membership fees, if you have redeemed such a promotion Disney will reduce your membership fee by the appropriate amount for any relevant period.

The monthly membership fees for the DisneyLife Service will be charged at the beginning of the paying portion of your membership and each month thereafter unless and until you cancel. Disney automatically charges your payment method each month on or around the calendar day corresponding to the commencement of your paying membership. Membership fees are fully earned upon payment. Disney reserves the right to change the timing of charging in the event that your payment method has not been successfully authorised. If your paying membership began on a date which does not occur in a given month, Disney may charge your chosen payment method on the closest available day in that month or such other day as Disney reasonably deems appropriate. To view your next renewal date go to your Account Settings on the Website.

Price Changes

Disney reserves the right to vary the pricing for the DisneyLife Service or any part of the services Disney makes available to you in any manner and at any time as Disney may determine in Disney’s sole and absolute discretion. Any price changes that affect you will take effect no earlier than 30 days following email notice to the Account Owner.

Payment method

You are responsible for keeping your payment method details up-to-date by changing the details in your Account Settings on the Website.

Where your chosen payment card details change or are due to expire during the life of your membership, Disney may approach the Account Owner’s payment card provider or receive from the Account Owner’s payment card provider, updated details including your card number, expiry date and CVV (or equivalent). Receipt of this information will help Disney to continue to provide your access to the DisneyLife Service.

If a payment is not successfully authorised, due to expiration, insufficient funds, or otherwise, Disney reserves the right to terminate your DisneyLife membership.

Refunds & Credits

Payments are nonrefundable and there are no refunds or credits for partially used billing periods. At any time, and for any reason, Disney may provide a refund, discount, or other consideration to some or all of Disney’s members. If Disney chooses to do so then this is at Disney’s sole and absolute discretion and without admission of fault or liability. The provision of credits on one occasion does not entitle you to credits in the future even for similar reasons, nor does it obligate Disney to provide credits in the future, under any circumstance.

Nothing in this section affects your statutory rights.

Please remember, when accessing the DisneyLife Service over your mobile network, you will be using your data allowance. If you are using 3G or 4G to access the DisneyLife Service please make sure you are aware of the amount of data in your pay as you go or contract allowance. Disney is not responsible for any charges you may incur in using the DisneyLife Service.

If you signed up through in-App purchase with a third party:

By starting your DisneyLife Service membership through in-App purchase with a third party (e.g. Apple iTunes or Google Play) and providing a payment method, you agree to pay a monthly (or such other period specified during sign up) membership fee at the then current rate until cancelled. Purchases or transactions carried out via the App are subject to these DisneyLife Terms and the third party’s current app store terms and conditions of sale (including any applicable usage rules). Important information on the applicable terms of sale, payments, taxes, payment methods, your right to cancel a transaction and when you can exercise such right (where applicable), and the technical steps to conclude a transaction, will be detailed in the third party’s terms and conditions.

In order to be billed through the third party you must log in to authenticate your account with that third party for membership purchases. If you are a valid account holder with the third party but under the age of 18 or not a UK/Isle of Man resident you may not sign up for the DisneyLife Service but should exit the App immediately and not subscribe to the DisneyLife Service.

If you signed up with a third party and are paying your membership fee to a third party, and wish to change your payment method, you will need to do so through that third party, including by visiting your account with that third party. Payments are nonrefundable and there are no refunds or credits for partially used billing periods. Any price changes to the DisneyLife Service will be handled in accordance with the third party’s terms and conditions.

6. Your Rights to Cancel Your Membership

You may cancel your DisneyLife membership at any time which will take effect at the end of your current billing period (or free trial period, as applicable) and you will continue to have access to the DisneyLife Service until the end of your current billing period (or free trial period, as applicable). Disney does not provide refunds or credits for partially used billing periods or in respect of unwatched Content. If you validly cancel your membership during a free trial period, then you will not be charged a membership fee, and you will lose your access to the DisneyLife Service upon the expiry of your free trial period.

How to cancel if you signed up directly on the Website:

If you signed up directly with Disney on the Website, then to cancel your DisneyLife Service membership, go to the Payments section within your Account Settings on the Website and follow the instructions for cancellation and/or call Guest Services on 0800 640 6500. If you cancel your membership, your DisneyLife Account will automatically close at the end of your current billing period. To see when your DisneyLife Account will close, go to your Account Settings on the Website.

Your statutory right to cancel

This right is additional to, and does not affect, your right to cancel your membership at any time in accordance with the terms above of this section 6.

You have a statutory right to cancel your DisneyLife Service membership and receive a refund of the membership fee paid (if any) by notifying Disney within 14 days of completing the sign up process. You agree that if you click the “Start My Free Month”, “I agree” (or similar) button to accept the DisneyLife Terms, you have consented to the immediate start of your DisneyLife Service membership and you lose your right of cancellation and refund.

How to cancel if you signed up in-App through a third party:

If you signed up with and are paying your membership fee for the DisneyLife Service to a third party (e.g. Apple iTunes or Google Play), and wish to cancel your membership (including during your free trial), you will need to do so through that third party. Steps to cancel may include, visiting your account with that third party and turning off auto-renew for, or unsubscribing from, the DisneyLife Service through that third party. You may also find billing information about your DisneyLife Service membership by visiting your account with the third party you are paying. Please contact that third party to find out how to cancel your membership correctly with them. Disney is not able to cancel your membership where you have signed up through a third party and Disney is not responsible to you for any charges you incur where you have not cancelled with them correctly.

7.1 General Gift Terms:

  • There are three ways to give a Gift Membership:
    • DisneyLife Gift Cards. Physical gift cards purchased and collected in store or purchased online and delivered;
    • DisneyLife Gift Vouchers (when available). Which are printable PDF Gift Vouchers. The gift giver is emailed with a link to obtain the Gift Voucher to download and print off; and
    • DisneyLife Gift Emails. Which are emailed to the email address provided by the gift giver, usually the gift recipient’s email address.
  • DisneyLife Gift Cards, Gift Vouchers and Gift Emails can only be redeemed to activate Gift Memberships by those aged 18 or older who have a UK credit or debit card (for authentication purposes), therefore if gifted to children, their adult parents or guardians will need to redeem.
  • DisneyLife Gift Cards, Gift Vouchers and Gift Emails can only be used to purchase fixed-length Gift Memberships to the DisneyLife Service to be activated in the UK/Isle of Man and may not be used at Disney stores or retail outlets, theme parks or on any other Disney website. DisneyLife Gift Cards, Gift Vouchers and Gift Emails cannot be resold, exchanged for cash or used to purchase other gift cards, and nor can they be reloaded and are not credit, debit or cheque guarantee cards.
  • For combinations with other offers, restrictions may apply, including that a person cannot sign-up for a free month trial after they have already redeemed a DisneyLife Gift Membership, see full DisneyLife Terms of Use for more details.
  • DisneyLife Gift Cards, Gift Vouchers and Gift Emails do not have a redeem-by date. DisneyLife Gift Cards are not valid for use until purchased and may require activation at the till. Please keep your proof of purchase.
  • Disney will not accept liability for lost, stolen or damaged DisneyLife Gift Cards, Gift Vouchers or Gift Emails or any unauthorised use. Keep DisneyLife Gift Cards, Gift Vouchers and Gift Emails safe and treat like cash. Risk and title for DisneyLife Gift Vouchers and Gift Emails passes upon Disney’s electronic transmission to the purchase or their designated recipient. Any DisneyLife Gift Card, Gift Voucher, Gift Email or code which appears (at the absolute discretion of Disney) to be counterfeit or being used fraudulently will not be accepted. In case of problems with receipt, redemption and/or where the code appears defective, or for any other questions, please contact DisneyLife Guest Services by calling 0800 640 6500, if applicable Disney’s sole liability to you will be providing a replacement code to redeem.
  • Disney reserves the right to amend DisneyLife Gift Membership terms and conditions at any time.
  • Disney reserves the right to take appropriate action, including the cancellation of any code or active gift membership if, in its discretion, it deems such action necessary.
  • Use of any DisneyLife Gift Membership card or code demonstrates acceptance of these terms and conditions.
  • DisneyLife Gift Cards, Gift Vouchers and Gift Emails are issued and supplied by The Walt Disney Company Limited.

7.2 Purchasing DisneyLife Gift Cards, Gift Vouchers and/or Gift Emails:

  • DisneyLife Gift Cards in presentation Gift Boxes are available for purchase at UK Disney Stores and online at www.disneystore.co.uk.
  • DisneyLife Gift Vouchers (printable PDF Gift Vouchers obtained through an email to the gift giver) and DisneyLife Gift Emails (which can be emailed directly to the gift recipient) are available for purchase online at www.DisneyLife.com.

7.3 Cancellation and Refund Policy for Gift Memberships:

  • DisneyLife Gift Cards purchased in store in presentation Gift Boxes are refundable in line with the Disney Store’s refund policy provided that the Gift Box has not been opened and the seals are still intact.
  • DisneyLife Gift Cards purchased online at www.disneystore.co.uk are refundable in line with the website’s return policy provided that the code/scratch-off panel has not been tampered with.
  • DisneyLife Gift Vouchers and Gift Emails purchased on DisneyLife.com are refundable in accordance with the following refund policy.
    • You, the gift giver, may cancel your order and request a refund within 30 days from when you receive the Gift Voucher or the gift recipient receives the Gift Email provided that the code has not been redeemed to activate a Gift Membership. You agree that when the code is redeemed whether by you or someone else, you have consented to the immediate start of the DisneyLife Gift Membership and you lose your right of cancellation and refund as the Gift Voucher/Gift Email no longer has any saleable value.
    • The simplest and quickest way to cancel and request a refund is to call DisneyLife Guest Services on 0800 640 6500. Alternatively, if you would prefer, then you can complete the cancellation and refund form (you can download a copy here and send it to Disney by post as detailed on the form. Please note that for Disney to process your refund, you will need to provide the order number confirmed to you in the confirmation email as Disney will need this to verify that the gift code has not been redeemed.
    • Upon receipt of your request Disney will check to ensure that the code on the DisneyLife Gift Voucher/Gift Email has not been redeemed and then Disney will deactivate it.
    • Provided the code has not been redeemed, Disney will refund the price paid for the DisneyLife Gift Voucher/Gift Email no later than 14 days from the date Disney received your request. Disney will notify you by email when the refund is being processed. The refund will be made to the same payment method used to make the initial purchase.
    • Once you have received confirmation of the refund then you can destroy the DisneyLife Gift Voucher/Gift Email. If you would prefer to send Disney back any print out of the DisneyLife Gift Voucher/Gift Email by post then you are responsible for return postage costs – please do not return before Disney have confirmed that Disney is processing the refund as otherwise the code may still be active.
    • If you are the gift recipient and wish to return an unused DisneyLife Gift Voucher/Gift Email, please ask the gift giver to follow the steps above. Any refund will only be made to the original payment method used to purchase the DisneyLife Gift Voucher/Gift Email and no refund or credit note can be given to the gift recipient directly. The gift recipient may notify Disney of their desire to terminate their DisneyLife Gift Membership at any time after redemption, however such termination will only become effective at the end of the gifted membership period as they will have consented to the immediate start of the Gift Membership and their loss of the right to cancellation.

7.4 How to redeem a Gift Membership:

  • Already a DisneyLife Account Owner?
    • If you are already a DisneyLife Account Owner (including on a free trial), then please call DisneyLife Guest Services on 0800 640 6500 to explain how to redeem your gift.
  • New to DisneyLife? To redeem your Gift Membership, you must register to become a DisneyLife Account Owner by:
    • Going to www.DisneyLife.com/redeem and enter the code. If you have a Gift Card scratch off the panel and enter the full code printed on the card. If you have a Gift Voucher or Gift Email, enter the code provided;
    • Sign in to your existing Disney Account or sign up to create a new Disney Account;
    • Provide a credit or debit card authentication (nothing will be charged however we may store your payment details to assist you if you decide to continue with a paid membership after your Gift has expired); and
    • Accept the DisneyLife Terms of Use (which include these Gift Terms of Use), Disney Terms of Use, Privacy Policy and Cookies Policy
  • Are you new to DisneyLife? If so, when you successfully redeem your Gift, your Gift Membership period will start immediately. When your DisneyLife Gift Membership period is coming to an end, Disney will contact you to notify you of this and give you the opportunity to continue with a paid membership to ensure there is no break in your enjoyment of DisneyLife. You are not obligated to continue your Membership and nothing will be charged without your consent.

8. App Redemption

With effect from 28 October 2016 apps will no longer be part of the DisneyLife Service. This does not affect your use of apps redeemed prior to this date. Please see section 8 of the previous version of these terms (Version 2.0) available to read here.

9. DisneyLife Promotions and offers

From time to time, Disney may offer or otherwise make available promotions or offers, including those provided as part of a promotion with a Disney promotional partner. Promotions or offers may be redeemed as described in their relevant promotion/offer terms and conditions.

Promotions and offers can only be used once (unless otherwise stated), cannot be redeemed for cash. For combinations with other offers, including a free trial, restrictions may apply, see the relevant promotion/offer terms and conditions for details. If you have received a promotion or offer by a third party, additional terms and conditions may apply.

Disney Store Discount

From launch of the DisneyLife Service and until further notice, an Account Owner who has downloaded the App is entitled to 10% off purchases at participating Disney Stores in the UK or online at www.disneystore.co.uk, excluding all Disney Store concessions and franchises and Disney’s Bibbidi Bobbidi Boutique at Harrods, Disney’s Bibbidi Bobbidi Boutique at Harrods) (“Disney Store Discount”).

In-Store

To obtain your Disney Store Discount during the term of this offer, present your DisneyLife digital membership card within your App on a compatible device in-store to a Disney Castmember at checkout. Your membership card is available in off-line mode by going to your profile in the App, tapping your profile picture in the top right hand corner of the screen, then selecting the membership card icon. Use of this card is for the Account Owner’s personal and non-commercial use only.

Online

To obtain your Disney Store Discount during the term of this offer, go to your messages section of the App, select the Disney Store Discount message to obtain your code and click to request a code where shown within the message. Enter the code within the promotional code box at checkout at www.disneystore.co.uk. Online codes are limited to 5 per calendar month. Only one code may be used per transaction. Each online code is for the one-time, personal and non-commercial use of the Account Owner during that calendar month only.

The Disney Store Discount is valid with active DisneyLife membership only. From time to time we may offer additional special discounts of greater value.

The Disney Store Discount cannot be used against purchases of Park Tickets, Disney Store Gift Cards, delivery charges, Star Wars: The Force Awakens BB-8 Interactive Robotic Droid by Sphero, BB-8 Interactive Robotic Droid with Force Band by Sphero, Interactive Force Band by Sphero or DisneyLife Gift Memberships and restrictions may apply to selected Limited Edition products. The Disney Store Discount will be applied after all other applicable in-store or online discounts PROVIDED that the Disney Store Discount cannot be used in conjunction with any other promotional code or voucher in-store or online offered by the Disney Store or its affiliated companies.

No discount will be offered if your DisneyLife membership is not active or if you do not show a live version of a digital DisneyLife membership card within the App when purchasing in-store. Copies of a digital membership card will not be accepted. The Disney Store Discount will not be offered automatically and may not be claimed after the transaction has concluded. The Disney Store Discount is not transferable to any other person or household. Disney and/or Disney Store reserves the right to withdraw the Disney Store Discount offer at any time with or without notice or if Disney or Disney Store believes that these terms and conditions have been abused.

Your use of the Disney Store Discount offer shall be deemed to be acceptance of these terms and conditions, which are subject to English law.

The Disney Store Discount is offered by Disney on behalf of The Disney Store Limited, 3 Queen Caroline Street, Hammersmith, London, W6 9PE, United Kingdom. Registered No: 2523767 England & Wales.

10. Changes to these terms & conditions

Disney may change any of the DisneyLife Terms or Disney Terms of Use at any time. Any significant amendment will be effective thirty (30) days following the earlier of Disney either sending an email notice and/or in-app message to the Account Owner or posting the amendment on the DisneyLife Service. Other amendments will be effective immediately on Disney either sending an email notice and/or in-app message to the Account Owner or posting the amendment on the DisneyLife Service. The most current version of these DisneyLife Terms and the Disney Terms of Use will be available to access via the App and the Website and will automatically apply to all new DisneyLife Service memberships. Your continued use of the DisneyLife Service constitutes your acceptance of any changes to the DisneyLife Terms and the Disney Terms of Use. If you do not agree to any change to these DisneyLife Terms or the Disney Terms of Use, you must cancel your DisneyLife Service membership, delete the App and the Android TV App and discontinue use of the DisneyLife Service.

11. Geographical limits

The DisneyLife App can be downloaded via Apple iTunes and Google Play in the UK/Isle of Man. The Android TV App can be downloaded via Google Play in the UK/Isle of Man. Content available through the DisneyLife Service is available for use by UK/Isle of Man resident consumers only. You may stream Content only within the UK/Isle of Man, however, certain Content in the App may be available for temporary download to your tablet or smartphone compatible device in the UK/Isle of Man for viewing when offline or abroad, see Section 17 for more information. Disney or its service providers may use technologies including geo IP technology to verify your location.

12. Language

DisneyLife is available in the UK/Isle of Man only in English. Certain content within DisneyLife is also available in the following languages: French, German, Italian and Spanish.

13. Compatibility Requirements

You must have a UK/Isle of Man internet connection to use the DisneyLife Service.

The DisneyLife App is compatible with:

-Apple iPhone and iPads running iOS8.0 or later

-Android devices running Android 4.3 or later

Access to the DisneyLife Service through the web is limited to Movies and TV box sets only. No mobile web browser playback experience is available.

Please see the DisneyLife website for the full list of compatible devices, please note that this list may be updated from time to time. To enjoy the full experience of the DisneyLife Service you should download the latest version of the App on a compatible device. 

14. Resolution

Content streamed via the App or Android TV App will be in SD or HD depending on the capabilities of the device used. SD and HD definition will also depend on the capability of your browser and computer. Image quality will vary depending upon the speed of your broadband or internet connection and the device you use to view the Content, and may also be affected by your location, bandwidth available and configuration of your device. You are responsible for all internet or data charges so please check with your provider. For full details of internet connection and device compatibility to enjoy the DisneyLife Service please see the FAQ (https://help.disney.com/DisneyLifeApp).

15. Download Limits

Disney may provide functionality to allow Account Owners to set a download limit to restrict the amount of data which can be downloaded to each authorised device. If this functionality is available in respect of the operating system used by your device it may be controlled via your App Settings menu. Any download limit you set will always be subject to the available space you have on your device.

16. Usage Rules: Access Conditions & Restrictions

Account Owners must register and/or login to their DisneyLife Account in order to access the DisneyLife Service or the Content. The DisneyLife App and its Content can be downloaded onto and used on up to 10 authorised devices (at any one time) whether through the Account Owner’s profile or their Family Members’ profiles and Content may be streamed at the same time on up to 4 authorised devices.

The DisneyLife Service is licensed (not sold) and members are granted a limited non-exclusive, non-sublicensable, non-transferable licence for the duration of their membership subscription to use the DisneyLife Service for their personal non-commercial use only. No copies (except where Disney gives you express permission in the DisneyLife Terms or to the extent permitted under your local law) of the DisneyLife Service, App, Android TV App, Website or the Content are allowed.

Disney grants Account Owners a limited right in accordance with the DisneyLife Terms and for the duration of their membership subscription to download, install and use the DisneyLife Service and/or the App and/or the Android TV App, and to stream, download, re-download, store, display and view the Content which they are entitled to access via the DisneyLife Service within the limits and restrictions imposed by the functionality of the DisneyLife Service provided that the DisneyLife Service is available and the Content has not been withdrawn from the DisneyLife Service.

Account Owners do not have any commercial or promotional use rights in the DisneyLife Service. This means that you are not allowed to copy or reproduce any part of the DisneyLife Service or Content onto any physical medium (except where Disney expressly allows you to do so in these DisneyLife Terms or where permitted under your local law), memory or device to sell or to give to any person or use the DisneyLife Service to violate any legal rights of any third party, including any publicity or privacy right, copyright or other intellectual property right, including communication of the DisneyLife Service or any part of it to the public. You must not reproduce, perform, display or exhibit the DisneyLife Service or any Content in any public place.

17. Availability of Content on the DisneyLife Service

Once you are out of the UK/Isle of Man then you will not be able or permitted to stream Content. You may temporarily download Content from the App in the UK/Isle of Man on your authorised devices for your personal viewing offline in, or outside of the UK/Isle of Man for up to 30 days after which the downloaded Content will expire. As long as you have an active DisneyLife Account you may download Content from the App to authorised devices as many times as you like. Once you cancel your DisneyLife Account then at the end of your current billing period your entitlement to access the DisneyLife Service and to view Content including Content downloaded to your authorised devices will stop and you should delete the App. This does not affect your entitlement to access any free apps you have redeemed prior to that date as set out in Section 8 above.

The availability of Content may change from time to time and Account Owners agree that Disney may at its discretion add or withdraw Content from the DisneyLife Service at any time, with or without notice.

The DisneyLife Service may not be available during any maintenance or update periods or any power or server outages or for other reasons outside of Disney’s reasonable control. Disney will do its best to make sure that the Website, App, Android TV App, and DisneyLife Service are uninterrupted and error-free, although Disney can’t guarantee this. If Disney needs to suspend or restrict access to, or update, the DisneyLife Service or Content, Disney will do its best to minimise any disruption to you.

Sometimes, suppliers of Content to the DisneyLife Service might place certain rules and restrictions on the use of particular Content, such as the number and type of devices which can access the Content or the duration of access. There may also be times when Disney has to remove certain devices or platforms from being able to access the DisneyLife Service. Disney will do its best to let you know of any of these changes, usage rules and restrictions, where necessary.

18. Changes to the DisneyLife Service

Disney reserves the right, at its sole discretion and if your local law allows Disney, to change, modify, add to, or delete any elements comprising the DisneyLife Service including the Content. Your use of any updates, modifications to, or replacement versions of, the DisneyLife Service shall be governed by the DisneyLife Terms and any additional terms you agree to when you install such update, modification, or replacement version.

19. Discontinuation of the DisneyLife Service

If Disney decides to discontinue the DisneyLife Service, Disney will give you at least ninety (90) calendar days’ prior notice. In the event that Disney changes or discontinues any part of the DisneyLife Service, you acknowledge that you may no longer be able to access Content to the same extent, or at all, as you may have done prior to the change or discontinuation. In no event will Disney be liable in any way for the discontinuation of the DisneyLife Service, the removal of or disabling of access to the DisneyLife Service or other materials or for the withdrawal of any Content.

20. Suspension and Termination of the DisneyLife Service

You agree that Disney may in its sole discretion and without notice or liability to you or prior intervention of a court or arbitral body, restrict, suspend, or terminate your access to part or all of the DisneyLife Service and to any Content if Disney has objective reason to believe you are using or have used the DisneyLife Service, the App, Android TV App, Website or Content in violation of the DisneyLife Terms, the Disney Terms of Use or in any manner other than for its intended purpose or illegally. Disney may also restrict or suspend your access to your DisneyLife Account following an email notification to you if: (a) Disney is required to by law or regulation, (b) unexpected technical issues or problems, or (c) if Disney reasonably believes that your DisneyLife Account has been created fraudulently, or has been accessed fraudulently, or anyone uses your DisneyLife Account for unlawful purposes or for other than its intended purpose. You agree that, if your local law allows Disney, Disney will not be liable to you or to any third party for any such restriction, suspension, or termination of your access to the DisneyLife Service, your Disney Account or any Content.

On termination of your DisneyLife Account, whether terminated by you or by Disney, you will immediately lose the right to access Content.

21. Disney’s liability to you

Please contact Disney Guest Services on 0800 640 6500 or email help@disneylife.co.uk for assistance if the DisneyLife Service is not working properly. Disney will check the DisneyLife Service and try to fix problems with the operation of the DisneyLife Service as soon as reasonably possible. If Disney determines that there is a fault with the operation of the DisneyLife Service and isn’t able to fix the problem with the operation of the DisneyLife Service in a reasonable period of time, then you may be entitled to a full or partial refund for membership fees you have paid (if any).

Please note that Disney is not responsible for any lack of functionality or failure to provide any part of the DisneyLife Service or any Content, or any loss of content or data that is due to: your equipment, devices, operating system or Internet connection, your failure to download the most recent published version of the App or meet the compatibility requirements set out in Section 13 above or the consequences of you changing your equipment, device, operating system or Internet connection.

The DisneyLife Terms do not affect your statutory rights. For more information about your statutory rights in relation to access to digital content that is faulty or not as described, you may wish to visit your local Citizens Advice Bureau or Trading Standards Office.

Disney warrants that the DisneyLife Service will be: (a) of satisfactory quality; (b) fit for purpose; and (c) as described.

Nothing in the DisneyLife Terms shall exclude or restrict liability for fraud or for death or personal injury caused by negligence, damages caused by gross negligence or willful misconduct or any other liability which cannot be restricted or excluded by law.

Save as expressly set out above and to the extent permitted by applicable law: (i) Disney does not give any other warranty, condition, representation or other term concerning the performance or non-performance of the DisneyLife Service, App, Website, Android TV App or Content and Disney also excludes, where local law allows, any warranty for hidden or latent defects; (ii) Disney shall not be liable to you for indirect, incidental, special or consequential damages, loss of profit, loss of savings, loss of business, loss of opportunities, loss of goodwill, loss of reputation, loss of data, as well as any third party claim, howsoever arising whether for breach of contract, tort (including negligence) or otherwise unless those losses were reasonably foreseeable to both you and Disney at the time Disney entered into the contract; and (iii) except where Disney breaches its warranties set out above, Disney’s total liability to you shall not exceed the amount you paid for the DisneyLife Service.

You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr. At present, we do not use alternative dispute resolution (ADR) including through the ODR platform as a means of settling consumer complaints. If you have a complaint then please contact us directly at help@disneylife.co.uk.

22. Privacy Notice

Use of the Account Owner’s personal information (and personal information of all sub-profiles or Family Members) will be subject to the Disney Privacy Policy & Cookies Policy and in addition the following:

In order to provide you easy access to your DisneyLife Account and to help Disney operate and administer the DisneyLife Service, Disney may use technology that enables it to recognize Account Owners and provide them with direct access to their DisneyLife Account without requiring you to retype any password or other user identification when you revisit the DisneyLife Service, which includes accessing via compatible devices or the DisneyLife App or Website.

The DisneyLife Service (and your use of your Disney Account and/or DisneyLife Account), by itself or together with Disney’s third party service providers, software, technologies or tools, may enable Disney to collect and use data and other information about how Account Owners and Family Members using sub-profiles use and interact with the DisneyLife Service including information on Content and pages viewed, search queries and usage or viewing behaviour and technical information about devices used, device IDs or unique identifiers, operating system, browser type and version, connection details and IP addresses. Disney collects information provided by the Account Owner including payment method details, names, email address, login password, names and dates of birth of Family Members, Content use or consumption restrictions set for each sub-profile, and the download space restrictions set for each authorised device. Disney also collects information and data about any calls or interactions with Guest Services including channel used to contact, reason for contact, resolution of the contact and transcripts of emails, calls or chats.

Disney uses all the data and information it collects to improve and personalize the DisneyLife Service for the Account Owner, Family Members and users of sub-profiles, to keep DisneyLife Service and Content preferences up to date, to make Content recommendations, and to investigate and troubleshoot fraudulent uses of the DisneyLife Service.

Disney may also use analytics technologies to collect aggregate anonymised statistics in order to monitor and evaluate the use and operation of the DisneyLife Service. These statistics are used to troubleshoot and improve the DisneyLife Service.

Please note that if Account Owners allow users of sub-profiles access to their DisneyLife Account, personal information including login or password details or payment method information may be revealed. We recommend that Account Owners protect their Account Owner profile using a PIN, to do this you need to set up Parental Controls.

From time to time Disney or its authorised partner on Disney’s behalf may invite members to participate in market research or surveys.

23. Intellectual Property

You may not remove, alter or in any way tamper with or remove any copyright notices or other proprietary markings included in the DisneyLife Service, the App, Android TV App, the Website or any Content. Any copying, access, transfer, public performance or communication to the public or other use of the DisneyLife Service, the App, Android TV App, the Website or any Content made available in the DisneyLife Service other than as expressly authorised by your local law or the DisneyLife Terms shall constitute an act of copyright infringement or infringement of any other applicable intellectual property right and a breach of the DisneyLife Terms. In such case, Disney may, at its sole discretion, without prior intervention of a court or arbitral body, terminate your DisneyLife Account without notice and pursue any rights or remedies available to it.

The legal rights (including the intellectual property rights) in the Website, and App, Android TV App, and DisneyLife Service, including any Content on them and the compilation of this Content is owned by Disney, or licensed to Disney by third parties. Disney’s Website, App, Android TV App, the DisneyLife Service and the Content, including the compilation of the Content, are protected by copyright and other intellectual property rights.

24. Social Networks & Third Party Websites

If you access any social network/platform through the DisneyLife Service, you agree to abide by the terms of use that apply to those networks/platforms. Additionally, when you use the App, Android TV App, or Website, there may be links that take you outside of the DisneyLife App, Android TV App, or Website to third party websites that are beyond Disney’s control and which are governed by different terms of use and privacy policies. The availability of access to social networks/platforms and third party websites through the App, Android TV App, or Website does not represent Disney’s endorsement or responsibility for those platforms or websites.

25. Laws that apply

Your use of the DisneyLife Service, including any dispute or claim arising out of or in connection with it, is governed by the laws of England. Both you and Disney agree that the courts of England and Wales shall have non-exclusive jurisdiction. However, if you are resident in Northern Ireland, Scotland or Wales you may also bring proceedings in your home jurisdiction.

Each of the paragraphs in these DisneyLife Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

26. Transfer of Rights under these terms

These DisneyLife Terms are an agreement between the Account Owner and Disney. No other person has any rights to enforce any of its terms.

You may not transfer your rights or your obligations under these DisneyLife Terms to anyone else without Disney’s written permission. Disney may transfer its rights and obligations to another organisation, but this will not affect your rights under these DisneyLife Terms.

27. Legal Compliance

If you subscribe to the DisneyLife Service directly with Disney on the Website and you download the App through a third party e.g. Apple iTunes or Google Play, you understand that the third party is not responsible for addressing any claims by you or any other person relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation; in addition, the third party is not responsible for the investigation, defense, settlement and discharge of any intellectual property infringement claim related to the App or your possession and use of the App.

By using the DisneyLife Service you represent and warrant that you are not located in any U.S. embargoed country or on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List.

2. Disney Terms of Use

United Kingdom Terms of Use

Last Updated: 20th October 2015

Disney Interactive is pleased to provide to you its sites, software, applications, content, products and services (“Disney Services”), which may be branded Disney, ABC, ESPN, Marvel, Lucasfilm, Club Penguin, Playdom or another brand owned or licensed by The Walt Disney Company. These terms govern your use and our provision of the Disney Services on which these terms are posted, as well as Disney Services we make available on third-party sites and platforms if these terms are disclosed to you in connection with your use of the Disney Services. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE DISNEY SERVICES.

NOTHING IN THESE TERMS IS INTENDED TO AFFECT YOUR RIGHTS UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE. IF THERE IS A CONFLICT BETWEEN THOSE RIGHTS AND THESE TERMS, YOUR RIGHTS UNDER APPLICABLE LOCAL LAW WILL PREVAIL.

1. Contract between You and Us

This is a contract between you and The Walt Disney Company Limited, a company registered in England and Wales with its registered office at 3 Queen Caroline Street, Hammersmith, London W6 9PE, England, or between you and any different service provider identified for a particular Disney Service. You must read and agree to these terms before using the Disney Services. If you do not agree, you may not use the Disney Services. These terms describe the limited basis on which the Disney Services are available and supersede prior agreements or arrangements.

Supplemental terms and conditions may apply to some Disney Services, such as rules for a particular competition, service or other activity, or terms that may accompany certain content or software accessible through the Disney Services. Supplemental terms and conditions will be disclosed to you in connection with such competition, service or activity. Any supplemental terms and conditions are in addition to these terms and, in the event of a conflict, prevail over these terms.

We may amend these terms. Any such amendment will be effective thirty (30) days following either our dispatch of a notice to you or our posting of the amendment on the Disney Services. If you do not agree to any change to these terms, you must discontinue using the Disney Services. Our customer service representatives are not authorized to modify any provision of these terms, either verbally or in writing.

We may immediately terminate this contract with respect to you (including your access to the Disney Services) if you fail to comply with any provision of these terms.

2. The Disney Services

The Disney Services are for your personal, noncommercial use and are intended for informational and entertainment purposes only. They do not constitute legal, financial, professional, medical or healthcare advice or diagnosis and cannot be used for such purposes. To support smooth operation of the Disney Services across wide geographic areas, aspects of certain activities, such as game play, may be simulated to avoid delays.

The Disney Services are our copyrighted property or the copyrighted property of our licensors or licensees and all trademarks, service marks, trade names, trade dress and other intellectual property rights in the Disney Services are owned by us or our licensors or licensees. Except as we specifically agree in writing, no element of the Disney Services may be used or exploited in any way other than as part of the Disney Services offered to you. You may own the physical media on which elements of the Disney Services are delivered to you, but we retain full and complete ownership of the Disney Services. We do not transfer title to any portion of the Disney Services to you.

Content and Software License

If a Disney Service is configured to enable the use of software, content, virtual items or other materials owned or licensed by us, we grant you a limited, non-exclusive, non-sublicensable, non-transferable license to access and use such software, content, virtual item or other material for your personal, noncommercial use only.

You may not circumvent or disable any content protection system or digital rights management technology used with any Disney Service; decompile, reverse engineer, disassemble or otherwise reduce any Disney Service to a human-readable form; remove identification, copyright or other proprietary notices; or access or use any Disney Service in an unlawful or unauthorized manner or in a manner that suggests an association with our products, services or brands. You may not access or use any Disney Service in violation of United States export control and economic sanctions requirements - http://www.bis.doc.gov/index.php/exporter-portal. By acquiring services, content or software through the Disney Services, you represent and warrant that your access to and use of the services, content or software will comply with those requirements.

Disclaimers and Limitation on Liability

THE DISNEY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES NOT EXPRESSLY SET OUT IN THESE TERMS.

WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND PROPERTY DAMAGE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE THOUSAND U.S. DOLLARS (US $1,000).

THESE DISCLAIMERS AND LIMITATIONS DO NOT AFFECT YOUR RIGHTS AS A CONSUMER OR PURPORT TO LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE.

Changes to the Disney Services

The Disney Services are constantly evolving and will change over time. If we make a material change to the Disney Services, we will provide you with reasonable notice and you will be entitled to terminate this contract.

Additional Restrictions on Use of the Disney Services

We do not allow uses of the Disney Services that are commercial or business-related, or that advertise or offer to sell products or services (whether or not for profit), or that solicit others (including solicitations for contributions or donations). You agree not to knowingly or recklessly introduce a virus or other harmful component, or otherwise tamper with, impair or damage any Disney Service or connected network, or interfere with any person or entity’s use or enjoyment of any Disney Service. You agree not to use any software or device that allows automated gameplay, expedited gameplay, or other manipulation of gameplay or game client and you agree not to cheat or otherwise modify a Disney Service or game experience to create an advantage for one user over another. Additionally, you agree not to access, monitor or copy, or permit another person or entity to access, monitor or copy, any element of the Disney Services using a robot, spider, scraper or other automated means or manual process without our express written permission.

Third-Party Services and Content

The Disney Services may integrate, be integrated into, or be provided in connection with third-party services and content. We do not control those third-party services and content. You should read the terms of use agreements and privacy policies that apply to such third-party services and content.

If you access a Disney Service using an Apple iOS, Android or Microsoft Windows-powered device or Microsoft Xbox One, Apple Inc., Google, Inc. or Microsoft Corporation, respectively, shall be a third-party beneficiary to this contract. However, these third-party beneficiaries are not a party to this contract and are not responsible for the provision or support of the Disney Services. You agree that your access to the Disney Services using these devices also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.

Mobile Networks

When you access the Disney Services through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply. Downloading, installing or using certain Disney Services may be prohibited or restricted by your network provider and not all Disney Services may work with your network provider or device.

3. Your Content and Account

User Generated Content

The Disney Services may allow you to communicate, submit, upload or otherwise make available text, images, audio, video, competition entries or other content (“User Generated Content”), which may be accessible and viewable by the public. Access to these features may be subject to age restrictions. You may not submit or upload User Generated Content that is defamatory, harassing, threatening, bigoted, hateful, violent, vulgar, obscene, pornographic, or otherwise offensive or that harms or can reasonably be expected to harm any person or entity, whether or not such material is protected by law.

We do not claim ownership to your User Generated Content; however, you grant us a non-exclusive, sublicensable, irrevocable and royalty-free worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, adapt, translate, create derivative works based upon, publicly perform, make available and otherwise exploit such User Generated Content, in whole or in part, in all media formats and channels now known or hereafter devised (including in connection with the Disney Services and on third-party sites and platforms such as Facebook, YouTube and Twitter), in any number of copies and without limit as to time, manner and frequency of use, without further notice to you, with or without attribution, and without the requirement of permission from or payment to you or any other person or entity.

You represent and warrant that your User Generated Content conforms to these terms and that you own or have the necessary rights and permissions, without the need for payment to any other person or entity, to use and exploit, and to authorize us to use and exploit, your User Generated Content in all manners contemplated by these terms. You agree to indemnify and hold us and our subsidiary and affiliated companies, and each of their respective employees and officers, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against us by any third party arising out of or in connection with our use and exploitation of your User Generated Content. You also agree not to enforce any moral rights, ancillary rights or similar rights in or to the User Generated Content against us or our licensees, distributors, agents, representatives and other authorized users, and agree to procure the same agreement not to enforce from others who may possess such rights.

To the extent that we authorize you to create, post, upload, distribute, publicly display or publicly perform User Generated Content that requires the use of our copyrighted works, we grant you a non-exclusive license to create a derivative work using our copyrighted works as required for the purpose of creating the materials, provided that such license shall be conditioned upon your assignment to us of all rights in the work you create. If such rights are not assigned to us, your license to create derivative works using our copyrighted works shall be null and void.

We have the right but not the obligation to monitor, screen, post, remove, modify, store and review User Generated Content or communications sent through a Disney Service, at any time and for any reason, including to ensure that the User Generated Content or communication conforms to these terms, without prior notice to you. We are not responsible for, and do not endorse or guarantee, the opinions, views, advice or recommendations posted or sent by users.

Accounts

Some Disney Services permit or require you to create an account to participate or to secure additional benefits. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us and your payment information. You agree not to impersonate or misrepresent your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name or likeness, or provide false details for a parent or guardian. You agree that we may take steps to verify the accuracy of information you provide, including contact information for a parent or guardian.

We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of the accounts of users who are repeat infringers of copyright. In addition, we may suspend or terminate your account and your ability to use the Disney Services if you engage in, encourage or advocate for illegal conduct, or if you fail to comply with these terms or any supplemental terms.

Passwords and Security

You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security that you become aware of involving your account or the Disney Services.

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect your information from unauthorized access, disclosure, use and modification.

4. Paid Transactions

Identity of Seller

Sales are made by Disney Interactive or the seller identified at the time of sale, if different. If you have questions about your order, please contact the seller at the address provided and they will assist you. Some storefronts on the Disney Services are operated by third parties and, in that case, different or additional sale terms may apply, which you should read when they are presented to you.

Digital Content and Virtual Items

We may make applications, games, software or other digital content available on the Disney Services for you to license for a one-time fee. When purchasing a license to access such material from a Disney Service, charges will be disclosed to you on the Disney Service before you complete the license purchase.

Your purchase of a virtual item or in-game currency is a payment for a limited, non-assignable license to access and use such content or functionality in the Disney Services. Virtual items (including characters and character names) or in-game currency purchased or available to you in the Disney Services can only be used in connection with the Disney Services where you obtained them or where they were developed by you as a result of game play. These items are not redeemable or subject to refund and cannot be traded outside of the Disney Services for money or other items for value. We may modify or discontinue virtual items or in-game currency at any time.

Subscriptions

Some Disney Services require paid subscriptions to access. By signing up for a subscription, you agree that your subscription will be automatically renewed and, unless you cancel your subscription, you authorize us to charge your payment method for the renewal term. The period of auto-renewal will be the same as your initial subscription period unless otherwise disclosed to you at the time of sale. The renewal rate will be no more than the rate for the immediately prior subscription period, excluding any promotional and discount pricing, unless we notify you of a rate change prior to your auto-renewal. From time to time, we may offer a free trial subscription for a Disney Service. If you register for a free trial subscription, we will begin to bill your account when the free trial subscription expires, unless you cancel your subscription before that time.

The Order Process

You will have the opportunity to review and confirm your order, including delivery address (if applicable), payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us. The risk of loss in any goods you purchase and the responsibility to insure them passes to you when the relevant goods are delivered.

We reserve the right to refuse or cancel any order prior to delivery. Some situations that may result in your order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.

Payments and Billing

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third party credit card updating services to obtain current expiration dates on credit cards.

Right of Cancellation; Return of Goods

When you subscribe to a Disney Service, you have the right to cancel your contract within fourteen (14) days after your receipt and acceptance of these terms and you will receive a full refund of the subscription fee paid. For semi-annual and annual subscriptions, if notice of cancellation is received within the first thirty (30) days following the first day of initial billing, you will receive a refund of the subscription fee paid. If we refund your subscription fee, you will still be obligated to pay other charges incurred.

When you purchase a license to access digital content or virtual items, you will be given an opportunity to consent to delivery at the time of purchase. By consenting to delivery, you acknowledge that you have lost the right to cancel and the license purchase fee is non-refundable.

You have the right, within thirty (30) days from the date of your receipt of physical goods, to cancel our contract with you and return the goods. This right does not apply to goods stated by us on the Disney Services to be non-returnable, including audio and video recordings, computer software, and CD’s, DVD’s or other physical media that have been unsealed. If you are returning goods that are not faulty, you may be required to pay for the cost of returning the goods to us and we may deduct a reasonable amount if you use the goods.

If you wish to cancel, you must do so by following the cancellation instructions for the particular Disney Service. A sample cancellation form is available here https://disneylife.com/uk/giftcancellationform.

Personalized Goods

Please note that the rights of cancellation and return do not apply for personalized goods. Cancellations and changes to personalized goods cannot be made once you have submitted your order and personalized items cannot be returned unless there is a manufacturing error or product defect. We reserve the right to refuse personalized orders at our discretion. Inappropriate use of our personalization service will cause your order to be cancelled and any payment refunded.

Pricing; Taxes

We may revise the pricing for products and services we offer. If you pay a periodic subscription fee for a Disney Service, we will provide you with reasonable notice of changes to the fees or billing methods in advance of their effective date and you will be able to cancel your subscription prior to such change. When you place your order, we estimate the tax and include that estimate in the total for your convenience. The actual tax amount that will be applied to your order and charged to your payment method is based on calculations on the date of shipment, regardless of when the order was placed.

International Shipping; Customs

When ordering goods for delivery to countries other than the country where the seller is located, you may have to pay import duties and taxes levied. These and any additional charges for customs clearance must be borne by you. For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

5. Competitions

Competitions that you enter on a Disney Service may have supplemental rules and conditions, but the following general rules apply absent contrary terms in any supplemental rules or conditions for the competition.

Entries

Your competition entry is User Generated Content and subject to all provisions of these terms that govern your submission and our use of your User Generated Content. We may disqualify entries that are late, misdirected, incomplete, corrupted, lost, illegible or invalid or where appropriate parental consent was not provided. Competition entries are limited to one per person and entries via agents or third parties or the use of multiple identities are not permitted. Use of automated entries, votes or other programs is prohibited and all such entries (or votes) will be disqualified.

We reserve the right to modify, suspend, cancel or terminate a competition or extend or resume the entry period or disqualify any participant or entry at any time without giving advance notice. We will do so if it cannot be guaranteed the competition can be carried out fairly or correctly for technical, legal or other reasons, or if we suspect that any person has manipulated entries or results, provided false information or acted unethically. If we cancel or terminate a competition, prizes may be awarded in any manner we deem fair and appropriate consistent with local laws governing the competition.

Eligibility

To enter a competition, you must be a registered user of the Disney Services and have an active account with current contact information. No purchase is necessary to enter a competition and a purchase will not improve your chances of winning. Competitions are not open to our employees (or their immediate families) or anyone else professionally associated with the competition. If you are under age 18 (or the age of majority under applicable law) and the competition is open to you, we may need your parent or guardian’s consent before we can accept your entry. We reserve the right to request proof of identity or to verify eligibility conditions and potential winning entries, and to award any prize to a winner in person. Competitions are void where prohibited or restricted by law. Potential winners who are residents in jurisdictions where competitions require an element of skill may be required to answer a mathematical test in order to be eligible to win a prize.

Prizes

No cash or alternative prizes are available, except that we (or the party providing a prize) reserve the right to substitute a similar prize of equal or greater value. Prizes cannot be transferred (except to a child or other family member) or sold by winners. Only the number of prizes stated for the competition is available to be won and all prizes will be awarded provided a sufficient number of eligible entries are received and prizes are validly claimed by the date provided in connection with the competition, after which no alternate winners will be selected or unclaimed prizes awarded. Unless otherwise disclosed in the prize description prior to entry, winners are responsible for all costs and expenses associated with claiming a prize. All taxes are solely the responsibility of each winner, although we reserve the right to withhold applicable taxes and each winner agrees to complete any required tax forms.

Your acceptance of a prize constitutes agreement to participate in reasonable publicity related to the competition and grants us an unconditional right to us to use your name, town or city and state, province or country, likeness, prize information and statements by you about the competition for publicity, advertising and promotional purposes and to comply with applicable law and regulations, all without additional permission or compensation. As a condition of receiving a prize, winners (or their parents or guardians) may be required to sign and return an affidavit of eligibility, liability release and publicity release.

6. Additional Provisions

Submissions and Unsolicited Ideas Policies

Our long-standing company policy does not allow us to accept or consider unsolicited creative ideas, suggestions or materials. In connection with anything you submit to us – whether or not solicited by us – you agree that creative ideas, suggestions or other materials you submit are not being made in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and us in any way, and that you have no expectation of review, compensation or consideration of any type.

Claims of Copyright Infringement

Notifications of claimed copyright infringement and counter notices must be sent to our designated agent:

Lance R. Griffin

The Walt Disney Company

500 South Buena Vista Street

Burbank, California 91521, USA

Phone: +1 818-560-1000

Fax: +1 818-560-4299

Email: designated.agent@dig.twdc.com

We are only able to accept notices in the languages into which these terms are made available by us.

We will respond expeditiously to claims of copyright infringement committed using the Disney Services that are reported to our Designated Copyright Agent, identified above, in accordance with the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws. With respect to Disney Services hosted in the United States, these notices must include the required information set forth in the DMCA and described in detail here http://disneytermsofuse.com/english/dmca-notices/.

Choice of Forum

You agree that any action at law or in equity arising out of or relating to these terms or the Disney Services shall be filed and that venue properly lies only in the courts of London, England, and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.

Choice of Law

These terms are governed by and construed in accordance with the laws of England and Wales, without giving effect to any conflict of law principles.

Severability

If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Survival

The provisions of these terms which by their nature should survive the termination of these terms shall survive such termination.

Waiver

No waiver of any provision of these terms by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

3. Privacy Policy

The Walt Disney Company has a rich tradition of bringing great stories, characters and experiences to our guests around the world, and our sites and applications are created to entertain and connect guests with the best that we have to offer on the platforms and devices our guests prefer.

Our privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our guests can navigate, read and understand. We are dedicated to treating your personal information with care and respect.

Privacy Policy

Last Modified: June 19, 2015

This privacy policy describes the treatment of information provided or collected on the sites where this privacy policy is posted. It also explains the treatment of information provided or collected on applications we make available on third-party sites or platforms if disclosed to you in connection with use of the application. We follow this privacy policy in accordance with local law in the places where we operate.

1. Types of Information We Collect

We collect two basic types of information – personal information and anonymous information – and we may use personal and anonymous information to create a third type of information, aggregate information. We collect the following categories of information:

2. How We Collect Your Information

3. Use of Your Information by The Walt Disney Family of Companies

A member of The Walt Disney Family of Companies, which includes many different brands, will be the data controller for your information. The relevant data controller(s) can be determined here. Other members of The Walt Disney Family of Companies may have access to your information where they perform services on behalf of the data controller(s) (as a data processor) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the following purposes:

4. Sharing Your Information with Other Companies

We will not share your personal information outside The Walt Disney Family of Companies except in limited circumstances, including:

5. Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

You may exercise your controls and choices, or request access to your personal information, by visiting Communication Choices, contacting Guest Services, or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact Guest Services.

6. Children's Privacy

We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our sites and applications. Some of the features on our sites and applications are age-gated so that they are not available for use by children, and we do not knowingly collect personal information from children in connection with those features. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:

7. Data Security, Integrity and Retention

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

8. Data Transfers, Storage and Processing Globally

We operate globally and may transfer your personal information to individual companies of The Walt Disney Family of Companies or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we abide by the Safe Harbor Principles as set forth by the U.S. Department of Commerce, use standard contract clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards, or obtain your consent. We also apply the substantive requirements of the Safe Harbor Principles when transferring personal information from Australia.

9. Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

10. Comments and Questions

If you have a comment or question about this privacy policy, please contact Guest Services. Our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

Notice to California Residents: If you are a California resident, you may have certain additional rights. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of The Walt Disney Family of Companies to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content. Visit our Your California Privacy Rights page for more information (https://disneyprivacycenter.com/notice-to-california-residents/)

Definitions

Aggregate Information. Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.

Anonymous Information. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

Application. Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests.

Children. Children means individuals who we have identified are not of legal age to consent to the collection and processing of their personal information. In the United States and Latin America, the term “children” refers to individuals under 13 years of age.

Data Controller. The data controller is the subsidiary or affiliated entity of The Walt Disney Company that is responsible for the personal information collected from sites and applications, as follows:

Disney Club Penguin (“Club Penguin”)

Disney Canada Inc. (formerly known as Disney Online Studios Canada Inc.)

Club Penguin

1628 Dickson Avenue, Suite 500

Kelowna, British Columbia V1Y 9X1

CANADA

support@clubpenguin.com

All other sites and applications

If you live in Europe, Middle East or Africa:

The Walt Disney Company Limited

(Company Number 530051)

3 Queen Caroline Street

Hammersmith

London

W6 9PE

help@disney.co.uk

US, Canada and Rest of World:

Disney Interactive

500 South Buena Vista Street

Mail Code 7667

Burbank, CA 91521-7667

United States of America

Guest Services

Data Processor. A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

IP Address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites and applications, and we may combine IP addresses with personal information.

Member. Member means a subsidiary or affiliated entity that is part of The Walt Disney Family of Companies.

Notice. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

Parents. Parents means a parent or legal guardian.

Personal information. Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address and telephone number. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.

Public Forums. Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our sites or applications, please contact Guest Services.

The Walt Disney Family of Companies. The Walt Disney Family of Companies refers to The Walt Disney Company and its subsidiary and affiliated entities, which offer their products and services under various brand names. These companies engage in a number of businesses, including theme parks and travel, motion pictures and television, publishing, consumer products and interactive services. The Walt Disney Company brands include, among others, the following:

________________________________________

Guest Services Contact Information

United States of America:

Guest Services

Disney Interactive

500 South Buena Vista Street

Mail Code 7667

Burbank, CA 91521-7667

United States of America

Guest Services

For questions related to children’s privacy, you may also telephone Guest Services at (877) 466-6669.

4. Cookies Policy

What are cookies?

Browser Cookies:

Cookies are pieces of information that a website places on your device when you visit a website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. We may use cookies to bring together information we collect about you. You can choose to have your device warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly. Please see the last section of this Cookies Policy for more information about how to manage or disable browser cookies.

We use several categories of cookies and each performs different functions. You can learn more about cookies and their functions generally by visiting an information website likeallaboutcookies.org.

Flash Cookies:

We may use local shared objects, sometimes known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Our advertisers and third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. Please see the last section of this Cookies Policy for information on how to disable Flash cookies.

If you disable Flash cookies, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

What categories of cookies may be used?

The cookies that may be used on this website fall into the four categories described below. These descriptions can help you determine if and how you would like to interact with our websites and other online services.

Strictly necessary cookies

These cookies are essential in order to enable you to navigate this website and use certain features. Without these strictly necessary cookies, the online services you have asked for, like shopping baskets or producing your bill at checkout, cannot be provided.

Consent is not required for strictly necessary cookies as they are required for us to provide the services requested by you.

Performance cookies

We (or service providers operating on our behalf) may place our performance cookies on your device. The information collected using our performance cookies is used only by us or for our benefit.

Our performance cookies collect anonymous information about how you use this website and its features. For instance, our performance cookies collect information about which pages on this website you visit most often, if you open or read the communications we send, which advertisements you view or interact with on this website or other websites on which our advertisements appear, and if you receive any error messages. The information collected may be used to customise your online experience by showing you content we think you will like. Our performance cookies also may be used to limit the number of times you see the same advertisement. Our performance cookies don’t collect information that identifies you personally; however, if you have a registration account with us, the information collected by us using our performance cookies may be associated with your registration account.

We also may allow third-party advertisers to place their performance cookies on your device through their advertisements on this website. The information these third-party performance cookies collect is used to determine which third-party advertisements to display on this website, how often to display them, and in which locations of this websites the third-party advertisements perform best. These third-party performance cookies do not collect information that identifies you personally.

We provide notice of and a link to this Cookies Policy in the footer of each page of this website. By using and continuing to use this website and its features, you agree that we (and the third-party advertisers on this website) can place performance cookies on your device.

You can delete or manage performance cookies as instructed in the last section of this Cookies Policy.

Functionality cookies

We (or service providers operating on our behalf) may place our functionality cookies on your device. We do not share information collected using our functionality cookies with our advertisers or other third parties.

Our functionality cookies are used to remember choices you make (such as language preference, country location, or other online settings) and provide the personalised or enhanced features that you select. Our functionality cookies can be used to provide online services to you, or to prevent online services from being offered to you if you previously indicated you did not want to receive such services.

Our functionality cookies collect anonymous information; however, if you have a registration account with us, the information collected by us using our functionality cookies may be associated with your registration account.

In some cases, we may allow an advertiser or other third party to provide you with content and other online experiences on this website or online service. In these cases, the third-party may place their functionality cookies on your device and use their functionality cookies in the same way we use our functionality cookies, to provide you personalised or enhanced features in connection with the third-party content or experience.

By selecting customised options, personalised settings, or enhanced features, you indicate your consent to our use (and the use by permitted third parties) of functionality cookies to deliver these customised or personalised experiences.

If you delete these functionality cookies, any preferences or settings you selected will not be retained for later visits.

Targeting or advertising cookies

Third-Party Targeted Advertising

Third-party targeted advertising cookies may be placed on your device by third-party advertisers, ad networks, data exchanges, marketing analytics and other service providers.

Third-party targeted advertising cookies collect information about your browsing activity across multiple websites and online services in order to provide you with relevant advertisements on our websites and online services and the websites and online services of third parties. Ad networks may share this information with the advertisers using their network. The information collected using these third-party advertising cookies does not identify you personally.

Our Targeted Advertising

Our targeted advertising cookies are placed on your device by us (or service providers operating on our behalf).

We may use these cookies on our websites and in connection with our content and advertisements that appear on third-party websites and online services to recognise that you’ve viewed or interacted with our content or advertisements and so we can show you advertisements for products that we believe will be of interest to you. Our targeted advertising cookies collect anonymous information; however, if you have a registration account with us, the information collected by us using our targeted advertising cookies may be associated with your registration account.

The organisation setting the cookie (either the third party or us) is responsible for obtaining consent. Where you see this icon  on third-party advertising or our advertising, you can click through to learn more about behaviourally targeted advertising, including how to exercise your control options through your browser settings. More information can be found at www.youronlinechoices.eu.

Registered guests

We may analyse online activities of registered guests across our websites and online services by use of cookies and other tracking technologies. Where you have opted in to receive communications from us, we may use cookies and other tracking technologies to tailor future communications to reflect your interests.

We may also use cookies or other tracking technologies within our communications to you (for example to see if they have been read or opened or to see what content you interact with and what links you follow) so that we can better match future communications to your interests.

You may opt out at any time from receiving targeted communications from us by logging into your registration account and selecting not to receive marketing communications. To opt out of targeted advertising based on your online behaviour across this and other websites please follow the instructions provided above (for targeted advertising).

We will not share your contact information with our third-party advertisers unless you give us permission.

Disabling/enabling cookies via your browser

There are a number of ways for you to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the websites you visit. You should be aware that you may not be able to use all our interactive features if you set your browser to disable cookies entirely.

If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.

You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Use any of the browser links below for instructions.

If you are not using any of the above-listed browsers, then you should select “cookies” in the “Help” function for information on where to find your cookie folder.

Deleting Flash cookies

<strong>About Cookies</strong>: We use our cookies and third party cookies to improve our services, obtain statistics, display navigation-based advertising, and to facilitate your interaction with social networks. By continuing to navigate you consent to the use of cookies. More information on our cookie policy and changing your browser settings is available here.